IT48008: LOG UPLOAD FAILED DUE TO TIMEOUT FOR FLASHSYSTEM USING CALL HOME WITH CLOUD SERVICES

APAR status

• Closed as program error.

Error description

• After FlashSystem T3 recovery, attempts to upload the system
  logs (snap) from FlashSystem storage monitored using Call Home
  with cloud services fail due to a timeout after 2 hours. The T3
  recovery results in cluster_id and cluster_id_alias values that
  are different and that affects the log upload action from
  Storage Insights.
  Collecting and uploading the snaps outside of Storage Insights
  works fine.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users uploading support data for        *
  * storage device                                               *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * After FlashSystem T3 recovery, attempts to upload the        *
  * system logs (snap) from FlashSystem storage monitored        *
  * using Call Home with cloud services fail due to a timeout    *
  * after 2 hours.                                               *
  *                                                              *
  * The T3 recovery results in cluster_id and cluster_id_alias   *
  * values that are different and that affects the log upload    *
  * action from Storage Insights.                                *
  *                                                              *
  * Collecting and uploading the snaps outside of Storage        *
  * Insights works fine.                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q25   [ 54X-IBM-SI ]
  ( release target 2Q 2025 / May )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels