IT47957: ALERTS AND ADVISORY CONTENT IS NOT LOADING, AND SHOWS ERROR CODE: EVT:ECONNABORTED

APAR status

• Closed as program error.

Error description

• Storage Insights is experiencing significant delays when
  displaying information related to Advisories and Alerts.
  In the Classic UI, after waiting for 12 minutes, the following
  error message appears:
  Oops, something went wrong on our end. Try refreshing the page
  to fix the issue.
  Error code: EVT:ECONNABORTED
  Reference ID: 93046f5f0aabe9a2
  In the Carbon UI, the information is eventually displayed, but
  it takes a long time to load and sometimes requires a page
  reload to show the data correctly
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users viewing the Alerts and Advisory   *
  * contents                                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights is experiencing significant delays          *
  * when displaying information related to Advisories            *
  * and Alerts.                                                  *
  *                                                              *
  * In the Classic UI, after waiting for 1-2 minutes, the        *
  * following error message appears:                             *
  *                                                              *
  * Oops, something went wrong on our end. Try refreshing the    *
  * page to fix the issue.                                       *
  * Error code: EVT:ECONNABORTED                                 *
  *                                                              *
  * In the Carbon UI, the information is eventually displayed,   *
  * but it takes a long time to load and sometimes requires a    *
  * page reload to show the data correctly                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q25   [ 54X-IBM-SI ]
  ( release target 2Q 2025 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels