IT47841: HYPER-V BACKUPS FAIL AFTER UPGRADE TO VERSION 10.1.16.4 WITH FAILED TO GET INSTANCE ITERATOR

APAR status

• Closed as program error.

Error description

• IBM Storage Protect Plus Hyper-V guests protection stops with
  the following messages in the backup job log :
  DETAIL,..,CTGGA0576,Initializing backup of vm: <GuestName>
                     (host: <Hyper-VHostName>) data center: null
   INFO,..,CTGGA1887,Start to backup vm (<GuestName>) on
                     <Hyper-VHostName> to path
                     C:\ProgramData\SPP\mounts\<ID>\<GuestName>_
                     abcd123
   INFO,..,CTGGA1889,Taking snapshot for vm (<GuestName>) ...
   INFO,..,CTGGA0496,Finished backup of VM (Incremental)
                     <GuestName> with status error. Total bytes
                     transferred 0.00 B in xx seconds.
                     Throughput 0.00 MB/s.
  ...  ERROR,..,CTGGA0076,Unprotected VM:  <GuestName>. Last
  error:                    [Failed to get instance iterator]
  
  In the corresponding virgo log :
  
  .. INFO .. Created snapshot (SPPBackup-hyperv_<SLAName>
           <timestamp>-<ID>) of VM (<GuestName>) ...
  .. INFO .. ISPPSUP-4807 disk csv path C:\clusterstorage\Volume1
           \Virtual Machines\<GuestName>\<GuestName>_vdisk0_
           <GuestID>.avhdx
  .. INFO .. SEND failed with IOException org.apache.http.client.
           ClientProtocolException: Unexpected response status:
           500
  ...
  .. INFO .. Backup  (vm: <GuestName>) failed. Error: Failed to
           get instance iterator ..  <Exception Class>:
           java.lang.Exception ..
           <Exception Message>:Failed to get instance iterator
           ..  <Exception Localized Message>:Failed to get
           instance iterator ..  java.lang.Exception: Failed to
           get instance iterator
        at ...
      Caused by: intel.management.wsman.WsmanException:
         Reason: The WS-Management service cannot process the
                 request.
                 The service cannot find the resource identified
                 by the resource URI and selectors.
  
  | MDVPARTL 10.1.16.3 5737SPLUS | IT47176
  
  IBM Storage Protect Plus Versions Affected:
  IBM Storage Protect Plus 10.1.16.4 and later
  
  Additional Keywords: SPP, SPPLUS, TS018685388, APAR IT47176
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Protect Plus level 10.1.16.4 and 10.1.17         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is fixed *
  * in IBM Storage Protect Plus level 10.1.17.1.                 *
  * Note: This is subject to change at the discretion of IBM.    *
  ****************************************************************
  

Problem conclusion

• In IBM Storage Protect Plus level 10.1.16.4, customer reported
  Hyper-V backup failures. The cause of this problem was that the
  Cluster Shared Volume (CSV) not being available during the
  Hyper-V backup operations.
  This problem is addressed in IBM Storage Protect Plus level
  10.1.17.1
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels