IT47495: VM RESTORE FAILS WITH ERROR CTGGA0939 AND REPORTS: INCOMPATIBLE DEVICE BACKING SPECIFIED FOR DEVICE '1'

APAR status

• Closed as change to accomodate OEM Vendor's code.

Error description

• If virtual machines on VMware version ESXi 8.0.3 are restored in
  clone or production mode, the following error can be shown in
  the job log of the 'onDemandrestore':
  
  ERROR,..,CTGGA1020,Failed to create VM (NewVM).
                     Error=(HypervisorVMReconfException)
  ERROR,..,CTGGA0939,Failed to register VM (NewVM).
        Exception
  (com.catalogic.ecx.serviceprovider.common.hypervisor.
                   exception.HypervisorVMReconfException)
        reports: (Incompatible device backing specified for device
  '1'.)
  
  
  IBM Storage Protect Plus Versions Affected:
  IBM Storage Protect Plus 10.1.x
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Protect Plus users 10.1.x                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to SPP version 10.1.16.4 as a permanent fix.         *
  * Alternately, if you're stuck with an older version & have    *
  * upgraded your vSphere infrastructure to ESXi 8.0.3, and have *
  * one or more ESXi running a prior version of ESXi 8.0.3, you  *
  * can restore the backups taken on ESXi 8.0.3 on ESXi version  *
  * 8.0.x (where x<3)                                            *
  ****************************************************************
  

Problem conclusion

• In IBM Spectrum Protect Plus 10.1.x. The issue was seen when
  customer upgraded to vSphere/ESXi 8.0.3. The issue was discussed
  with VMware support. As advised by VMware support now we are
  sending disk add and remove in two different configurations.
  This bug is fixed in Spectrum Protect Plus 10.1.16.4
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels