IT47340: VCENTER DETAILS NOT SHOWING UP CORRECTLY IN STORAGE INSIGHTS

APAR status

• Closed as program error.

Error description

• VCenter tab showing ghost entries after upgrade to VCenter
  upgrade from 8.0.2 to 8.0.3
  Below errors logged internally:-
  2024-11-13 00:09:55.965 dcm-64847485cc-hsjgl dcm error
  retrieveSystemCredentials query failed from client consumer-rest
  
  
  - Failed to retrieve system credentials for
  tenant=<TENANT_UUID> and
  system=<SYSTEM_UUID> Request reference
  ID: <REFERENCE_ID>
  

Local fix

• NA
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring vCenter                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * vCenter tab showing ghost entries after upgrading vCenter    *
  * from 8.0.2 to 8.0.3                                          *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Ensure your Data Collectors are upgraded following each      *
  * Storage Insights release, that the correct vCenter           *
  * credentials                                                  *
  * are set in Storage Insights, and vCenter daily probes are    *
  * run.                                                         *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q25   [ 54X-IBM-SI ]
  ( release target 2Q 2025 / April )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels