IT47289: FAILURE TO ADD A VCENTER SERVER TO STORAGE INSIGHTS DUE TO "503 SERVICE UNAVAILABLE" ERROR

APAR status

• Closed as program error.

Error description

• Attempts to add vCenter servers for monitoring in IBM Storage
  Insights might fail to add.
  
  
  Data Collector logs show a connection or credentials failure.
  trcmsg=com.ibm.srm.dc.common.exception.NAPIConnectionException:
  rc = 4, msg = Connection to vCenter failed
    at com.ibm.srm.dc.testconn.vmware.VMWareTestConnection.checkC
  onnection(VMWareTestConnection.java:62)
    at com.ibm.srm.dc.common.api.testconn.AbstractTestConnection.
  collectAndProcessData(AbstractTestConnection.java:50)
    at com.ibm.srm.dc.runtime.ep.TestConnectionHandler.handle(Tes
  tConnectionHandler.java:107)
    at com.ibm.srm.dc.runtime.ep.NativeProcessLauncher.processNat
  iveStats(NativeProcessLauncher.java:91)
    at com.ibm.saas.agent.tasks.ExecuteNativeEPTaskTC.call(Execut
  eNativeEPTaskTC.java:101)
    at com.ibm.saas.agent.tasks.ExecuteNativeEPTaskTC.call(Execut
  eNativeEPTaskTC.java:36)
    at java.base/java.util.concurrent.FutureTask.run(Unknown
  Source)
    at java.base/java.util.concurrent.Executors$RunnableAdapter.c
  all(UnknownSource)
    at java.base/java.util.concurrent.FutureTask.run(Unknown
  Source)
    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorke
  r(UnknownSource)
    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.r
  un(UnknownSource)
    at java.base/java.lang.Thread.run(Unknown Source)
  
  process_vmware.log:
  2024-11-12 16:02:32.487 - INFO - Reading stdin
  2024-11-12 16:02:32.488 - INFO - Finished reading stdin
  2024-11-12 16:02:32.488 - INFO - Creating connection to:
  XXXXXXXXXXXX.XXX.XXX
  2024-11-12 16:02:32.955 - INFO - Start data collection:
  connecttest
  2024-11-12 16:02:33.037 - DEBUG - VMware vCenter Server -
  XXXXX-XXXXX-XXXX-XXXX-XXXXX
  2024-11-12 16:02:33.218 - INFO - Reading Hypervisor data...
  2024-11-12 16:02:44.289 - ERROR - 503 Service Unavailable
  Traceback (most recent call last):
   File "MainLauncher.py", line 266, in collect_data
   File "DataCollect.py", line 158, in collect
   File "DataCollect.py", line 330, in connect_test
   File "DataCollect.py", line 1511, in retrieve_hypervisors
   File "DataCollect.py", line 69, in process_attributes
   File "DataCollect.py", line 53, in process_attributes
   File "pyVmomi/VmomiSupport.py", line 608, in __call__
   File "pyVmomi/VmomiSupport.py", line 396, in _InvokeAccessor
   File "pyVmomi/StubAdapterAccessorImpl.py", line 57, in
  InvokeAccessor
   File "pyVmomi/SoapAdapter.py", line 1477, in InvokeMethod
  http.client.HTTPException: 503 Service Unavailable
  2024-11-12 16:02:44.458 - ERROR - collect_data Exited with error
  code 0
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring vCenter                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Attempts to add vCenter servers for monitoring in IBM        *
  * Storage Insights might fail to add.                          *
  *                                                              *
  * Data Collector logs show a connection or credentials         *
  * failure.                                                     *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q25   [ 54X-IBM-SI ]
  ( release target 2Q 2025 / April )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels