IT47275: OSSM WIZARD DOES NOT LIST THE STORAGE PROTECT INSTANCE USER IF MULTIPLE JAVA VERSIONS ARE PRESENT.

8.1.26.000-IBM-SPSRV-LIC-WindowsX64-073
8.1.26.000-IBM-SPSRV-LIC-Linuxx86_64-073
8.1.26.000-IBM-SPSRV-LIC-Linuxs390x-073
8.1.26.000-IBM-SPSRV-LIC-Linuxppc64le-073
8.1.26.000-IBM-SPSRV-LIC-AIX-073

APAR status

• Closed as program error.

Error description

• The stderr reports following Java exception
  
  java.lang.ClassNotFoundException:
  com.tivoli.dsm.ConfigWizard.CheckUser 1   class
  com.tivoli.dsm.ConfigWizard.CheckUser unavailable.
  Execute Custom Code:
     com.tivoli.dsm.ConfigWizard.CheckUser was unable to be
  loaded: java.lang.UnsupportedClassVersionError: JVMCFRE003 bad
  major version; class=com/tivoli/dsm/ConfigWizard/CheckUser,
  offset=6
  Execute Custom Code
  java.lang.ClassNotFoundException:
  com.tivoli.dsm.ConfigWizard.CheckUser 1   class
  com.tivoli.dsm.ConfigWizard.CheckUser unavailable.
  Execute Custom Code:
     com.tivoli.dsm.ConfigWizard.CheckUser was unable to be
  loaded: java.lang.UnsupportedClassVersionError: JVMCFRE003 bad
  major version; class=com/tivoli/dsm/ConfigWizard/CheckUser,
  offset=6
  Execute Custom Code
  
  IBM Storage Protect Versions Affected: 8.1.24 and newer
  Additional Keywords:Spectrum Protect Server Java TS016903293
  

Local fix

• Correct the JRE path in /tmp directory by redirecting it to
  another directory and update the Java PATH
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Open Snap Store Manager users.                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.26. Note that this is     *
  * subject to change at the discretion of IBM                   *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms: AIX and Linux.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels