IT47252: PERFORMANCE MONITORING IS NOT RUNNING FOR DEVICES MONITORED BY CALL HOME WITH CLOUD SERVICES.

APAR status

• Closed as program error.

Error description

• While viewing performance charts in IBM Storage Insights, there
  may be gaps where no performance data is shown for storage
  device monitored by Call Home with Cloud services. The
  performance monitor appears as running, and the "Last
  performance monitor" is up to date, but looking the performance
  graph the performance data is not visible for several hours.
  Data Collection may also report "Task Expired" or "No Cloud Call
  Home" when this issue occurs. This issue is related to a lag
  generated in the underlying infrastructure resulting in the
  application taking too long to process payloads.
  

Local fix

• NA
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring storage system via     *
  * Call Home with Cloud services                                *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * While viewing performance charts in IBM Storage Insights,    *
  * there may be gaps where no performance data is shown         *
  * for storage device monitored by Call Home with Cloud         *
  * services. The performance monitor appears as running,        *
  * and the "Last performance monitor" is up to date, but        *
  * looking                                                      *
  * the performance graph the performance data is not visible    *
  * for several hours.                                           *
  * Data Collection may also report "Task Expired" or "No Cloud  *
  * Call Home" when this issue occurs. This issue is related to  *
  * a                                                            *
  * lag generated in the underlying infrastructure resulting in  *
  * the                                                          *
  * application taking too long to process payloads.             *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q25   [ 54X-IBM-SI ]
  ( release target 1Q 2025 / January )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels