IBM Support

IT46989: SERVER CAN CRASH AND THE STACK SHOWS A CONTINUOUS LOOP OF A SEQUENCE OF FUNCTIONS

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APAR status

  • Closed as program error.

Error description

  • IBM Storage Protect Server can crash.
    There are no unique scenarios where this crash occurs.
    Dbx on AIX shows a large stack trace with the following example
    in it:
    pkAcquireMutexTracked(??, ??, ??) at 0x10000a4e4
    PkShowThreadsDetail(??) at 0x1000165e0
    pkAcquireMutexTracked(??, ??, ??) at 0x10000a7c0
    StdPutText(??, ??, ??, ??, ??, ??) at 0x100039468
    outPrintfTrFL(0x66c5dd0d, 0x350000001a, 0xe00000015,
    0x1016ffbf0, 0x28d04c6, 0x0, 0xf1000c023b005000, 0x0) at
    0x10000f250
    PkShowThreadsDetail(??) at 0x100016604
    pkAcquireMutexTracked(??, ??, ??) at 0x10000a7c0
    StdPutText(??, ??, ??, ??, ??, ??) at 0x100039468
    OutDiagToCons(??, ??, ??, ??, ??) at 0x10003a868
    outDiagfExt(0x1001df36c, 0x101816fe8, 0x1017d6fe8, 0x1016feff0,
    0x101741178, 0x2e, 0x111ed62f4, 0x1017409e0) at 0x10000d594
    pkLogicAbort(??, ??, ??, ??) at 0x1000110f8
    outGetNext(??, ??, ??) at 0x1000435f4
    AdmActivityLogThread(??) at 0x1000cd678
    StartThread(0x0) at 0x100011a6c
    
    It will continue looping with the PkShowThreadsDetail->outPrint
    fTrFL->StdPutText->pkAcquireMutexTracked->PkShowThreadsDetailseq
    
    
    IBM Storage Protect Versions Affected: IBM Storage Protect
    Server 8.1.x on all supported platforms
    
    Additional Keywords: TS017014273 TSM Spectrum Protect crash core
    abend
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Storage Protect server users.                        *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 8.1.26. Note that this is     *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Platforms fixed:  AIX, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT46989

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    81A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2024-10-02

  • Closed date

    2024-11-28

  • Last modified date

    2024-11-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81A"}]

Document Information

Modified date:
29 March 2025