IT46933: AUDIT LIBRARY FAILS WITH ANR8460E WITH NO CLEAR REASON WHEN SOME DRIVES ARE IN LOADED STATE

8.1.25.000-IBM-SPSRV-WindowsX64-340
8.1.25.000-IBM-SPSRV-Linuxx86_64-340
8.1.25.000-IBM-SPSRV-Linuxs390x-340
8.1.25.000-IBM-SPSRV-Linuxppc64le-340
8.1.25.000-IBM-SPSRV-AIX-340

APAR status

• Closed as program error.

Error description

• An AUDIT library fails with error below:
  ANR8460E AUDIT LIBRARY process for library XXXLIB failed
  The reason for the failure is not clear.
  
  
  A SHOW LIBRARY  or QUERY DRIVE F=D command shows at least one
  tape drive is in LOADED state, whilst the drive does not appear
  in QUERY MOUNT output.
  
  Extract from  Q DRIVE F=D
  
  
  
  
  
  
  
  
  Library  Drive    Device  On-Line  Read Formats   Write
  Formats  Element Drive
  
  Name    Name   Type
                                                    State
  
  
  -------    -----     ------    -------     ------------
  ------------        -------     ------
  
  
  
  
  
  
  XXLIB   DRVXX  LTO       Yes          ULTRIUMxxx..
  ULTRIUMxxx..  265         LOADED
  
  
  That will make the AUDIT LIBRARY process unable to access the
  drive to assess its status and that causes the AUDIT LIBRARY
  failure with ANR8460E
  A more meaningful message is needed when such situation happens.
  
  IBM Storage Protect Versions Affected: IBM Storage Protect
  Server 8.1.x on all supported platforms
  
  Additional Keywords: TS017174361
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Storage Protect server users.                        *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.                           *
  * This problem is currently projected to be fixed in level     *
  * 8.1.25.                                                      *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  *                                                              *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms: AIX, Linux, and Windows.
  
  ANR8460E AUDIT LIBRARY process for library XYZ failed.
  msgExplanation
  A background process that was initiated by the AUDIT LIBRARY
  command failed.
  msgSystemAction
  System operations continue, but the background process ends.
  msgUserResponse
  To resolve the issue, complete the following steps:
  1. Review the activity log to determine whether other error or
  warning messages were issued during the audit process. Resolve
  any errors.
  2. Ensure that the tape library and tape drives are powered on
  and ready for use.
  3. Ensure that all drives are either empty or not in use.
  4. Ensure that the paths that are associated with the tape
  drives are online.
  5. If the file names for tape devices changed, ensure that the
  SANDISCOVERY server option is set to ON.
  6. Reissue the AUDIT LIBRARY command.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels