IT46919: GAPS IN PERFORMANCE DATA MONITORED WITH CLOUD CALL HOME IN STORAGE INSIGHTS [NO CALL HOME CONTACT ALERT]

APAR status

• Closed as program error.

Error description

• The storage system performance monitor alert for No Call Home
  Contact triggers when there are gaps caused by missing samples
  in the performance data collected via Cloud Call Home in Storage
  Insights. The alerts are working as designed to trigger when
  there is a 10 minute gap indicating a missed sample.  The
  performance samples are expected to be received and processed
  every 5 minutes.
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring storage via Call Home  *
  * with cloud services                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The storage system performance monitor alert for             *
  * No Call Home Contact triggers when there are gaps            *
  * caused by missing samples in the performance data            *
  * collected via Cloud Call Home in Storage Insights.           *
  * The alerts are working as designed to trigger when           *
  * there is a 10 minute gap indicating a missed sample.         *
  * The performance samples are expected to be                   *
  * received and processed every 5 minutes.                      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q24   [ 54X-IBM-SI ]
  ( release target 4Q 2024 / November )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels