IT46761: MANUAL UPGRADE (USING ISO) USING THE ADMIN CONSOLE FAILS WHEN UPGRADING FROM 10.1.16.2 AS SOURCE

APAR status

• Closed as program error.

Error description

• Using Admin console on a source IBM Storage Protect Plus
  10.1.16.2 who attempt a manual upgrade to any future release
  fails after uploading the ISO with the error message:
  "No packages in group spp"
  or the upload is not completed.
  This is caused due to an issue that was introduced in the source
  release that prevents user from manually upgrading the IBM
  Storage Protect Plus package to a future version.
  

Local fix

• Here are the available options to resolve the issue:
  
  1. Automatic Upgrade : This will automatically upgrade your
  system to a future release as soon as it becomes available.
  2. Manual Upgrade via Command Line: Use command line
  instructions to manually upgrade your system to a future release
  when it's available. See steps in the temporary fix field.
  3. Apply the Patch with RPM Package: Install the patch using an
  RPM package, then continue using the Admin Console to manually
  upgrade to a future release when it's available.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Protect Plus level 10.1.16.2                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  *  Apply the fixing level when available. This problem is      *
  * currently projected to be fixed in IBM Storage Protect Plus  *
  * 10.1.16.3 level.                                             *
  *  Note that this is subject to change at the discretion of    *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• The issue is resolved in version IBM Storage Protect Plus
  10.1.16.3. However, if users are running on version IBM Storage
  Protect Plus 10.1.16.2 and prefers to perform a manual upgrade,
  they can perform the upgrade using the scripted method.
  

Temporary fix

• Pre-requisites:
  
  1. Take a snapshot before performing the below steps. This is
  required to ensure you have a fallback plan if things go
  sideways.
  2. FTP the SPP 10.1.16.x ISO to your jump machine.
  
  Steps to Upgrade:
  1. SSH to your SPP that needs to be upgraded.
  2. Copy the ISO file to /tmp path on the SPP and rename the file
  to "spp_with_os.iso"
  3. Copy "upgrade.sh" and "postupgrade.sh" to '/tmp' path on the
  SPP.
  4. Grant execute permissions to both the files:
      'sudo chmod 755 upgrade.sh  postupgrade.sh'
  5. Run the "upgrade.sh" file. This script includes a reboot
  command, so SPP will automatically restart after the upgrade:
      'sudo ./upgrade.sh'
  6. Once SPP is rebooted, SSH once again to it and run
  "postupgrade.sh". This script confirms the upgrade is completed
  and post-upgrade cleanup is performed.
       'sudo ./postupgrade.sh'
  7. After completing step 6 above, wait for some time till SPP is
  rebooted & all its services are online.
  8. Log in to the SPP GUI console and verify that the upgrade has
  been completed successfully.
  
  Note:
  Contact IBM Support for getting the script meant for upgrading
  from 10.1.16.2 to any future release.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels