IT46578: ADDING CISCO SWITCH TO STORAGE INSIGHTS FAILS WHEN "SHOW SPROM BACKPLANE" COMMAND RETURNS EMPTY BODY PARAMETER.

APAR status

• Closed as program error.

Error description

• Storage Insights may fail to add a Cisco switch during the
  Discovery phase of adding the switch to the tenant. This failure
  occurs when the response to the "show sprom backplane" command
  has an empty value for the body parameter, which results in the
  add device process to halt.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users attempting to add Cisco switches  *
  * for monitoring                                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights may fail to add a Cisco switch during the   *
  * Discovery phase of adding the switch to the tenant. This     *
  * failure occurs when the response to the "show sprom          *
  * backplane" command has an empty value for the body           *
  * parameter, which results in the add device process to halt.  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade data collectors to the latest version.               *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q24   [ 54X-IBM-SI ]
  ( release target 3Q 2024 / August )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DC
  

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels