IT46453: INSTALL OF 6.2 ON WINDOWS SERVER 2022 WILL NOT COMPLETE START UP.

APAR status

• Closed as program error.

Error description

• After what appears to be a successful install or upgrade of 6.2
  (per the install log), when the system is started, it doesnt
  complete the start up process. When running the
  startWindowsService.cmd script, it appears to go through the
  standard start up process, where Ops service starts and enters
  the running state, and then the service stops after 15-20
  seconds. Then the main service and NoApp service also enter the
  Starting and Running state, and then also stop after about the
  same time. There is very little logged, though the
  Noapp_exe.log, ops_exe.log, and si_exe.log all logs have just
  standard messages nothing pointing our like any error.
  

Local fix

• STRRTC - B2BISFG-69599
  DS / DS
  Circumvention: None
  

Problem summary

• Users Affected:
  All
  
  Problem Description:
  The installation of 6.2 on Windows Server 2022 does not complete
  
  the start-up. After what appears to be a successful install or
  upgrade of 6.2 (per the install log), when the system is
  started, it does not complete the start-up process. When running
  
  the startWindowsService.cmd script, it appears to go through the
  
  standard start-up process, where the Ops service starts and
  enters the running state, and then the service stops after 15-20
  
  seconds. Then the main service and NoApp service also enter the
  Starting and Running state, and then also stop after about the
  same time. There is very little logged, though the
  Noapp_exe.log, ops_exe.log, and si_exe.log all logs have just
  standard messages, nothing pointing out any errors.
  
  DS / DS
  Circumvention: None
  
  Platforms Affected:
  Windows
  

Problem conclusion

• Conclusion:
  The startup of Sterling B2B Integrator is not getting completed
  on Windows 2022.
  
  Resolution Summary:
  The issue appears due to the presence of IBMJCEPlusFIPS, which
  was not required.
  
  Delivered in:
  6010206
  6020003
  All future Fix Packs can be found in the Release Timeline Matrix
  
  - https://www.ibm.com/support/pages/node/6194265
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STR B2B INTEGRA

• Fixed component ID

  5725D0600

Applicable component levels