IT46429: STORAGE INSIGHTS DEVICE MIGRATION FROM DATA COLLECTOR TO CALL HOME WITH CLOUD SERVICES FAILED

APAR status

• Closed as program error.

Error description

• On rare occasions while migrating a Storage Virtualize device
  from being monitored via Data Collector to Call Home with cloud
  services, Storage Insights does not completely migrate the
  device. If this occurs the results are a failed migration where
  the device appears in "Call Home storage system" but the data
  collection type is still listed as "Data Collector". The
  migration might shows as failed or it won't show any
  notification at all.
  Contact IBM Support to resolve this condition and complete
  the device migration to Call Home with cloud Services.
  

Local fix

• NA
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users migrating device to Call Home     *
  * with cloud services                                          *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * On rare occasions while migrating a Storage Virtualize       *
  * device from being monitored via Data Collector to            *
  * Call Home with cloud services, Storage Insights does         *
  * not completely migrate the device. If this occurs the        *
  * results are a failed migration where the device appears      *
  * in "Call Home storage system" but the data                   *
  * collection type is still listed as "Data Collector". The     *
  * migration might shows as failed or it won't show any         *
  * notification at all.                                         *
  * Contact IBM Support to resolve this condition and            *
  * complete the device migration to Call Home with cloud        *
  * services.                                                    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q24   [ 54X-IBM-SI ]
  ( release target 3Q 2024 / August )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels