IBM Support

IT46420: DSMCAD FAILS TO START ON UBUNTU SP CLIENTS 8.1.23 WITH MESSAGE ON UNAVAILABLE RESOURCES OR ANOTHER SYSTEM ERROR

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APAR status

  • Closed as program error.

Error description

  • After installing or upgrading to IBM Storage Protect
    
    Backup-Archive Client 8.1.23 on Ubuntu, the client
    
    acceptor daemon (dsmcad) can not be started using the
    
    systemd initialization service.
    
    
    Starting dsmcad results in messages like below
    
     Job for dsmcad.service failed because of unavailable
    
     resources or another system error.
     See "systemctl status dsmcad.service" and "journalctl
    
     -xeu dsmcad.service" for details.
    
    The client acceptor daemon (dsmcad) fails to start because
    
    the file /opt/tivoli/tsm/client/ba/bin/dsmcad.lang does
    
    not exist.
    This file is referenced in the systemd initialization
    
    service file "/etc/systemd/system/dsmcad.service"
     EnvironmentFile=/opt/tivoli/tsm/client/ba/bin/dsmcad.lang
    
    
    Additional Keywords:
    TS016499055 ubuntu dsmcad
    
    IBM Storage Protect Versions Affected:
    IBM Storage Protect Backup-Archive Client 8.1.23 on Ubuntu
    

Local fix

  • Create the file "/opt/tivoli/tsm/client/ba/bin/dsmcad.lang"
    
    manually and add the following 2 lines:
     LANG=en_US
     LC_ALL=en_US
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Storage Protect Backup-Archive Client 8.1.23 for Ubuntu  *
    * Linux x86_64 client and Ubuntu Linux on Power System         *
    * platforms                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in the IBM Spectrum Protect            *
    * backup-archive client 8.1.24. Note: This information is      *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • After applying fix in Backup-Archive Client, dsmcad.service will
    start successfully without showing any error.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT46420

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    81L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2024-06-26

  • Closed date

    2024-08-29

  • Last modified date

    2024-08-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81L"}]

Document Information

Modified date:
29 August 2024