IT46360: REST API TO GET THE TOKEN RETURNS "ERROR 401: USER UNAUTHORIZED"

APAR status

• Closed as program error.

Error description

• After creating a Storage Insights REST API key, the attempts
  to use the API call to get a token return the following error:
  Error 401: User unauthorized
  
  The API to get the token had previously been working and the
  REST API key has not expired. Affects all use of the Storage
  Insights REST API.
  
  The issue occurs due to the change of root and Intermediate
  certificates for xx.insights.ibm.com
  
  The corresponding certificate chain is missing in SI-API
  keystore.
  
  Linked to prior APAR IT45962
  

Local fix

• NA
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users utilizing the REST API            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * After creating a Storage Insights REST API key, the attempts *
  * to use the API call to get a token return the following      *
  * error:                                                       *
  * Error 401: User unauthorized                                 *
  *                                                              *
  * The API to get the token had previously been working and the *
  * REST API key has not expired. Affects all use of the Storage *
  * Insights REST API.                                           *
  *                                                              *
  * The issue occurs due to the change of root and Intermediate  *
  * certificates for xx.insights.ibm.com                         *
  *                                                              *
  * The corresponding certificate chain is missing in SI-API     *
  * keystore.                                                    *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q24   [ 54X-IBM-SI ]
  ( release target 3Q 2024 / July )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels