IT46275: STORAGE SYSTEMS CONTINUE TO SHOW AS GREEN/NORMAL EVEN WHEN THERE IS "NO CALL HOME CONTACT."

APAR status

• Closed as program error.

Error description

• The condition of the storage systems should become gray/unknown
  when we don't receive any probe/inventory data. However,
  currently, the storage systems remain displayed as green/normal,
  which does not accurately reflect their status.
  

Local fix

• NA
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring storage device via     *
  * Call Home with Cloud Services                                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In Storage Insights, the condition of the storage systems    *
  * should become gray/unknown when Storage Insights             *
  * does not receive any probe/inventory data. However,          *
  * currently the storage systems remain displayed as            *
  * green/normal, which does not accurately reflect their        *
  * status.                                                      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q24   [ 54X-IBM-SI ]
  ( release target 4Q 2024 / November )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels