IT46238: IBM STORAGE PROTECT SERVER CRASHES WHEN STARTING TIER STORAGE RULE TO CLOUD.

8.1.24.000-IBM-SPSRV-WindowsX64-262
8.1.24.000-IBM-SPSRV-Linuxx86_64-262
8.1.24.000-IBM-SPSRV-Linuxs390x-262
8.1.24.000-IBM-SPSRV-Linuxppc64le-262
8.1.24.000-IBM-SPSRV-AIX-262

APAR status

• Closed as program error.

Error description

• When the IBM Storage Protect server is starting storage rule for
  
  tiering to cloud, the server crashes without any message in the
  actlog.
  
  ANR0134I Tiering process 24 for storage rule
  STORAGE_RULE started from storage pool STORAGEPOOL to
  cloud-container storage pool CLOUD.  (PROCESS: 24, JOB: 1)
  ANR0135I Tiering process 24 from storage pool STORAGEPOOL
  started searching for eligible file spaces. (PROCESS: 24, JOB:1)
  
  ANR3339I Default Label in key data base is TSM Server
  SelfSigned SHA Key.
  ANR4726I The ICC support module has been loaded.
  
  No reason for crash is reported in logs. In the Windows event
  logs we can only see:
  
  "Faulting application name: dsmserv.exe, vers o: 8.1.21.23342,
  time stamp: 0x6573142f
  Faulting module name: ucrtbase.dll, vers o: 10.0.17763.1490,
  time stamp: 0x48ac8393
  Exception code: 0xc0000409"
  
  Dump files are not generated.
  
  A trace with classes "SC SD SQL DBSTMT DBEXEC DBCMD CLOUD" shows
  
  tier crashing after ScGetMinCopyHwmForPair is called with a
  invalid HWM "10/11/2176":
  
  [scutil.c][4337][ScGetMinCopyHwmForPair]:Exit: rc=0,
  srcPoolId=4, nodeId=4, fsId=53, copyType=1, hwm=10/11/2176
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Storage Protect server users.                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.This problem is currently  *
  * projected to be fixed in level 8.1.24.Note that this is      *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release: AIX, Linux, and
  Windows.
  Platforms fixed: AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels