IBM Support

IT46134: MYFILEGATEWAY2.0 UI - NAVIGATING THROUGH NESTED MAILBOXES RESULTS IN ERROR.

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APAR status

  • Closed as program error.

Error description

  • Navigating through mailboxes from download/upload sections shows
    error on myfg UI
    "An unexpected error has occurred. Please try again"
    Error occurs only when mailboxes are 2 (or more) levels deep
    under partner's root mailbox.
    

Local fix

  • STRRTC - B2BISFG-69078
    MRC/MRC
    Circumvention: Use myfilegateway or do not nest mailboxes.
    

Problem summary

  • Users Affected:
    All users
    
    Problem Description:
    Navigating through mailboxes from the download/upload sections
    shows an error on myfg UI:
    
    "An unexpected error has occurred. Please try again"
    Error occurs only when mailboxes are two (or more) levels deep
    under the partner's root mailbox.
    
    Platforms Affected:
    All platforms
    

Problem conclusion

  • Resolution Summary:
    Myfilegateway 2.0 client was updated to properly check the
    status of mailbox monitoring.
    
    Delivered in:
    6010206
    6020003
    All future Fix Packs can be found in the Release Timeline Matrix
    
    - https://www.ibm.com/support/pages/node/6194265
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT46134

  • Reported component name

    STR FILE GATEWA

  • Reported component ID

    5725D0700

  • Reported release

    620

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2024-05-08

  • Closed date

    2024-09-03

  • Last modified date

    2024-11-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR FILE GATEWA

  • Fixed component ID

    5725D0700

Applicable component levels

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS4TGX","label":"Sterling File Gateway"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"620","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
14 November 2024