IBM Support

IT46134: MYFILEGATEWAY2.0 UI - NAVIGATING THROUGH NESTED MAILBOXES RESULTS IN ERROR.

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

 

APAR status

  • Closed as program error.

Error description

  • Navigating through mailboxes from download/upload sections shows
error on myfg UI
"An unexpected error has occurred. Please try again"
Error occurs only when mailboxes are 2 (or more) levels deep
under partner's root mailbox.

Local fix

  • STRRTC - B2BISFG-69078
MRC/MRC
Circumvention: Use myfilegateway or do not nest mailboxes.

Problem summary

  • Users Affected:
All users

Problem Description:
Navigating through mailboxes from the download/upload sections
shows an error on myfg UI:

"An unexpected error has occurred. Please try again"
Error occurs only when mailboxes are two (or more) levels deep
under the partner's root mailbox.

Platforms Affected:
All platforms

Problem conclusion

  • Resolution Summary:
Myfilegateway 2.0 client was updated to properly check the
status of mailbox monitoring.

Delivered in:
6010206
6020003
All future Fix Packs can be found in the Release Timeline Matrix

- https://www.ibm.com/support/pages/node/6194265

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT46134
    • 

  • Reported component name
    STR FILE GATEWA
    • 

  • Reported component ID
    5725D0700
    • 

  • Reported release
    620
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2024-05-08
    • 

  • Closed date
    2024-09-03
    • 

  • Last modified date
    2024-11-13
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    STR FILE GATEWA
    • 

  • Fixed component ID
    5725D0700
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS4TGX","label":"Sterling File Gateway"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"620","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            14 November 2024
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
Page Feedback