IT46110: PERFORMANCE MONITOR STATUS "NO CALL HOME CONTACT" DOESN'T TRIGGER ANY ALERT

APAR status

• Closed as program error.

Error description

• Performance monitor status for any of the Cloud call home device
  shows as no call home contact but Performance monitor status
  doesn't notify the customer.
  There should be an alert generated if the Performance Monitoring
  status for a device is "No call home Contact"
  

Local fix

• NA
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring Call Home with cloud   *
  * services devices                                             *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Performance monitor status for a Cloud call home device      *
  * shows as "No call home contact", however there was no        *
  * alert sent to the customer to notify them of the status.     *
  *                                                              *
  * There should be an alert generated if the Performance        *
  * Monitoring status of a device is "No call home Contact".     *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q24   [ 54X-IBM-SI ]
  ( release target 3Q 2024 / August )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels