IT46035: STORAGE INSIGHTS PROBE FAILS ON FLASHSYSTEM STORAGE WITH SSH SECURITY LEVEL 4

APAR status

• Closed as program error.

Error description

• After upgrading FlashSystem firmware, the newly introduced SSH
  security level 4 was enabled on the device. After changing from
  SSH security level up to 4, Storage Insights is no longer able
  to connect to the device, and as a result, the probe fails.
  
  This only occurs when the device is monitored via Data
  Collector.
  
  When a device is monitored via Call Home with cloud services
  there is no impact.
  

Local fix

• If the storage device supports connecting to Storage Insights
  with Call Home with cloud services, then we suggest migrating
  the device from monitoring with a Data Collector to Call Home
  with cloud services to resolve the connection problem.
  
  For details see the documentation:
  https://www.ibm.com/docs/en/storage-insights?topic=home-enabling
  -call-cloud-services
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring storage devices        *
  * configured with SSH4                                         *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * After upgrading FlashSystem firmware, the newly introduced   *
  * SSH security level 4 was enabled on the device. After        *
  * changing from SSH security level up to 4, Storage Insights   *
  * is                                                           *
  * no longer able to connect to the device, and as a result,    *
  * the                                                          *
  * probe fails.                                                 *
  *                                                              *
  * This only occurs when the device is monitored via Data       *
  * Collector.  When a device is monitored via Call Home with    *
  * cloud services there is no impact.                           *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q24   [ 54X-IBM-SI ]
  ( release target 3Q 2024 / July )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

  IT45724

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels