IT45940: ANR9759W DURING AUDIT LIBRARY WHEN A TAPE DRIVE SLOT EXISTS IN THE LIBRARY BUT HAS NO DRIVE PLUGGED IN

8.1.23.000-IBM-SPSRV-WindowsX64
8.1.23.000-IBM-SPSRV-Linuxx86_64
8.1.23.000-IBM-SPSRV-Linuxs390x
8.1.23.000-IBM-SPSRV-Linuxppc64le
8.1.23.000-IBM-SPSRV-AIX

APAR status

• Closed as program error.

Error description

• The following warning message appears during AUDIT LIBRARY
  command when an empty tape drive slot exists in the library but
  no tape drive is using that slot:
  ANR9759W The server cannot locate the tape drive with the 123
  address because the serial number of the tape drive could not be
  identified.
  
  No tape drive or path can be defined for that slot as there is
  no tape drive here, but for an IBM library, an ITDT INVENTORY
  command shows the drive slot with status abnormal:
  Drive Address 123
  Drive State ................... Abnormal
  ASC/ASCQ ...................... 8200
  Media Present ................. No
  Robot Access Allowed .......... No
  Source Element Address ........ N/A
  Location (Fra/Col/Row/Acc)..... 0/0/0/A (TS3500/4500 only)
  Media Inverted ................ No
  Same Bus as Medium Changer .... Yes
  SCSI Bus Address .............. N/A
  Logical Unit Number ........... N/A
  Volume Tag ....................
  
  
  
  IBM Spectrum Protect Versions Affected: All IBM Spectrum
  Protect Server 8.1 on all supported platforms
  
  Additional Keywords: TS012967868 usecode
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Storage Protect server users of tape library.        *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.                           *
  * This problem is currently projected to be fixed in level     *
  * 8.1.23.                                                      *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Platforms fixed:  AIX, Linux, and Windows
  
  ANR9759W The server cannot locate the tape drive with the XYZ
  address because the serial number of the tape drive could not be
  identified.
  
  Explanation
  During the drive inventory operation, no serial number was
  identified
  for the specified tape drive. This error might be caused by a
  hardware or library configuration issue , or the drive is
  removed from
  the specified drive slot. A tape drive must have a serial number
  to be
  used by the server.
  
  SystemAction
  System operation continues.
  UserResponse
  To resolve the error, take one or more of the following actions:
   -Ensure that all tape drives are operational.</li>
   -Verify the library configuration. Drive addresses must be
  consecutively
  numbered, as shown in this example: 100, 101, 102.
  If drive addresses are not consecutively numbered (for
  example,100, 106, 109), correct the issue.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels