IT45938: ANR8311E IO ERROR DURING TESTREADY / OFFL OPERATIONS WHILE DOING LABEL LIBV ON LTO-9 MEDIA

8.1.23.000-IBM-SPSRV-WindowsX64
8.1.23.000-IBM-SPSRV-Linuxx86_64
8.1.23.000-IBM-SPSRV-Linuxs390x
8.1.23.000-IBM-SPSRV-Linuxppc64le
8.1.23.000-IBM-SPSRV-AIX

APAR status

• Closed as program error.

Error description

• The following error may occur when labeling new LTO-9 tape
  media:
    ANR8311E An input/output (I/O) error occurred during an
  attempt to  access drive DRVXX (\\.\Tape9) for operation
  TESTREADY. The error number  (errno) is 121 and the return  code
  (rc) is 2863.
  
    ANR8304E Time out error on drive DRVXX (\\.\Tape9) in library
  LIBRXX
    ANR8779E Unable to open drive DRVXX (\\.\Tape9), error number=
  85180.
  
    ANR8311E An input/output (I/O) error occurred during an
  attempt to  access drive DRVXX (\\.\Tape9) for operation  OFFL.
  The error number  (errno) is 1110 and the return  code (rc) is
  2863.
  
    ANR8942E Could not move volume VOLXXXL9 from slot-element 257
  to slot-element 20.
  
    ANR8802E LABEL LIBVOLUME process, 109, for library LIBRXX
  failed.
  
  That happens because new L9 / LZ medias need to follow a media
  optimization function described in the following documentation:
  
    https://www.ibm.com/docs/en/t-tt-and-t?topic=introduction-med
  ia-optimization
  That media optimization is done the first time a new never used
  tape is mounted in a LTO-9 drive, and it may take between 20
  mins to 2 hours.
  That is larger than the timeout used for tape IO operation. The
  timeout is the reason for the error seen in IBM Spectrum Protect
  server.
  
  
  IBM Spectrum Protect Versions Affected:
  
     All IBM Spectrum Protect Server at 8.1.12.0 and higher on all
  supported platforms
    LTO9 support was introduced since 8.1.12.0
  
  Additional Keywords: TS013376018 LTO-9 ULTRIUM ULTRIUM9
  ULTRIUM-9
  

Local fix

• Mount any new LTO-9 tape in drive once before attempting to use
  it in IBM Spectrum Protect like described in that technote:
  https://www.ibm.com/support/pages/node/6482903
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Storage Protect server users of LTO 9 tape drives.   *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.                           *
  * This problem is currently projected to be fixed in level     *
  * 8.1.23.                                                      *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Platforms fixed:  AIX, Linux, and Windows
  
  ANR8304E Time out error on drive XYZ in library ABCD library.
  Explanation
  A time out condition occurred while waiting for the given drive
  to
  become ready so that automated library operations could be
  performed.
  If this failure happens in an LTO 9 tape drive and the tape is
  the first time
  to be loaded to the LTO 9 drive, this failure is expected. Check
  the technot
   for detailed info at
  https://www.ibm.com/support/pages/node/6482903
  SystemAction
  The operation fails.
  UserResponse
  Ensure that the DEVICE parameter associated with the drive was
  identified
  correctly in the DEFINE PATH command, and that the device is
  currently
  powered on and ready.
  For using LTO 9 tapes, ensure these LTO 9 tapes are already
  initialized.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels