IT45937: JOB STILL IN 'RUNNING' STATUS WHILE THE CORRESPONDING JOB LOG INDICATES IT IS FINISHED

APAR status

• Closed as program error.

Error description

• One or more IBM Spectrum Protect Plus jobs might temporarily
  display in the GUI they are in status RUNNING while their
  respective job logs indicate processing finished
  COMPLETED/PARTIAL/FAILED.
  
  For example, the job log says it was finished in status PARTIAL:
  
  SUMMARY,..CTGGA2398,Starting job for policy <JobName>
                      (ID:<SLAId>). id -> <JobId>. IBM Spectrum
                      Protect Plus version 10.1.16-330.
  ...
    ERROR,..,CTGGA3608,[<SQLServer>] "The command[logpurge]
                       results for the agent [sqlvdiwrapper.exe]
                       cannot be located".
  ...
     WARN,..,CTGGA2341,Setting task status to partial for reasons:
                       [Log purge status failed/partial]
  DETAIL,..,CTGGA0804,Protection task 2 completed in 5 hr(s)
                      3 min(s) 54 sec(s) and ended with status
                      PARTIAL.
  
  but the status seen in the "Running jobs" tab says 'RUNNING' and
  elapsed time higher than displayed in the job log :
  
  <JobName>
  Type: Backup     Activity: Running
  Start Time: February 27, 2024 00:05:00.659 UTC
  Duration: 6h 13m 5s
  
  When after some time the Maintenance job can complete, all jobs
  in the above state change to their respective states
  COMPLETED/PARTIAL/FAILED according to their job log reports.
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.x
  
  Additional Keywords: SPP, SPPLUS, TS015521681
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.10 till 10.1.16.1       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is fixed *
  * in IBM Spectrum Protect Plus levels 10.1.16.2 and 10.1.17.   *
  * This is subject to change at the discretion of IBM.          *
  *                                                              *
  ****************************************************************
  

Problem conclusion

• In IBM Spectrum Protect Plus 10.1.10 and later, expired job
  sessions were incorrectly left behind by maintenance, resulting
  in incorrect job session statuses. This bug is fixed in Spectrum
  Protect Plus 10.1.16.2 and 10.1.17, resulting in correct job
  session statuses.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels