IT45868: STORAGE INSIGHTS UNABLE TO GATHER ZONE INFORMATION FOR CISCO SAN SWITCH

APAR status

• Closed as program error.

Error description

• Exception occurred when Storage Insights tried to get zone
  information for SAN switch
  The following error is logged internally:
  024-03-01 18:11:43.457+0000 [EP-SubJob:
  XXXX-XXX-XXXX-XXXX-XXXXXXX] [RestCiscoSwitchProbe.collectData()]
  [ERROR] Received RestException from switch: XXX.XX.XX.XX
  com.ibm.srm.dc.common.api.RestException: Unexpected HTTP status
  code: 500, message: Premature EOF
  com.ibm.srm.dc.common.api.RestException: Unexpected HTTP status
  code: 500, message: Premature EOF
  at com.ibm.srm.dc.cisco.probe.CiscoRestClient.sendCommand(Cisco
  RestClient.java:370)
  at com.ibm.srm.dc.cisco.probe.CiscoRestClient.sendCommand(Cisco
  RestClient.java:126)
  at com.ibm.srm.dc.cisco.probe.CiscoRestClient.issueRequest(Cisc
  oRestClient.java:552)
  at com.ibm.srm.dc.cisco.probe.CiscoRestClient.issueRequest(Cisc
  oRestClient.java:539)
  at com.ibm.srm.dc.cisco.probe.RestCiscoSwitchProbe.gatherZoneIn
  formation(RestCiscoSwitchProbe.java:762)
  

Local fix

• NA
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring cisco switches         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * There is an exception when Storage Insights tries            *
  * to get zone information for SAN switch.                      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q24   [ 54X-IBM-SI ]
  ( release target 3Q 2024 / July )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels