IT45757: PERFORMANCE MONITORING FAILS WITH "TASK EXPIRED"

APAR status

• Closed as program error.

Error description

• Performance data collection fails with status Task expired.
  
  Data Collector is failing to upload the performance data to Data
  Receiver, even from Cache (StoreAndForward_CacheUploader)
  and it is throwing 400 error.
  
  Found in the Data Collector logs:
  _____________________________
  2024-02-23 01:50:28.170+0900 [StoreAndForward_CacheUploader]
  [UploadUtil.uploadPerformanceResultToReceiverService]
  [ERROR] Performance collection results Upload to server is
  failed retryCount=3 C:
  \BM|SI_DC|Cloud_DataCollector_windows\cache\tenant_UUID\1865|18
  65.zip
  com,ibm.srm.datareceiver.gpi.DataReceiverException: Status: 400
  ________________________
  
  The data remains in cache due to upload fail, when the manual
  clear of the cache is done, the performance data collection
  resumes.
  

Local fix

• NA
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring storage devices        *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Performance data collection fails with status Task Expired   *
  * in                                                           *
  * the Storage Insights GUI.                                    *
  *                                                              *
  * The Data Collector is failing to upload the data to IBM      *
  * Cloud,                                                       *
  * and the Data Collector logs show a 400 error, or even a      *
  * "502 Bad Gateway" error.                                     *
  *                                                              *
  * The data remains in cache due to upload fail, and when the   *
  * customer clears the cache the performance monitoring         *
  * starts working again.                                        *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q24   [ 54X-IBM-SI ]
  ( release target 3Q 2024 / July )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels