IT45694: THE VIRGO LOG INCLUDED IN THE JOB LOG BUNDLE IS RETURNING A FILE SIZE OF '0' KB

APAR status

• Closed as program error.

Error description

• When collecting the IBM Storage Protect Plus job log bundle,
  
  the Virgo log included is empty and is showing a file size of
  
  '0' KB. The Virgo log included in the IBM Storage Protect Plus
  
  log bundle shows that the  size of some of the lines is huge
  due to the thousands of numbers included.
  Here an example of such a line:
  INFO ... c.s.d.x.api.endeavour.catalog.commons.domain.
  BaseCatalogProvider Read: RecoveryVmwareCatalogProvider
  Impl, hypervisorvm, filter([{"property":  "sessionId","op":"<",
  "value":"1708931433150"},{"property":"rbacPathId",
  "op":"IN","value":["54016","54017","54018","54019","58446",
  "62298","69595","62299","69597","61853","69596","61854",
  "59489","65444","58792","56938","56939","54508", ...
    >>>>> continuing with thousands of more numbers <<<<<
  ..64496","71665","71664","74227","74229","80885","74228",
  "73721","73720","72699"]},{"property":"pk","op":"=","value":
  "778bdca52004060b557661d1af663fff"}])
  |MDVREGR 10.1.15.3 5737SPLUS|
  
  IBM Storage Protect Plus Versions Affected:
  IBM Storage Protect Plus 10.1.15 and later
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.15.3 till 10.1.16       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is fixed *
  * in IBM Spectrum Protect Plus level 10.1.16.1 and 10.1.17.    *
  * This is subject to change at the discretion of IBM.          *
  ****************************************************************
  

Problem conclusion

• In IBM Spectrum Protect Plus 10.1.15.3 and later, log messages
  that contain hypervisor information were printed to the logs.
  These messages were proportional in size to the hypervisor
  workloads being backed up. For customers with large hypervisor
  workloads, each log message could be 50 KB or larger. These
  oversized messages caused the log to rotate without containing
  much other information (i.e., the logs would be consumed by
  these messages). The rotated logs would cause downloaded job
  logs to have empty Virgo logs (the oldest message in the Virgo
  log was after the end of the job session being downloaded).
  These log messages have been removed in IBM Spectrum Protect
  Plus 10.1.16.1 and later, reducing the rate at which the logs
  rotate, in turn, reducing the likelihood that job logs will be
  empty.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels