IT45591: AUTOMATIC DEPLOYMENT TO 8.1.20 OR EARLIER LEVELS FAILS ON WINDOWS HOST WITH ANS4210E AND ERROR CODE 1619

APAR status

• Closed as program error.

Error description

• The source package name for the IBM Storage Protect Windows
  Backup-Archive Client on Windows changed in version 8.1.21.
  In versions prior to 8.1.21 the source package is named "IBM
  Spectrum Protect Client.msi".
  In version 8.1.21 the source package is named "IBM Storage
  Protect Client.msi".
  
  When performing an automatic client deployment for IBM Storage
  Protect Windows Backup-Archive Client version 8.1.20 and
  earlier, the IBM Storage Client Deployment Manager version
  8.1.21 looks for source package "IBM Storage Protect Client.msi"
  on the Windows system.  This source package does not exist and
  the automatic client deployment fails.
  
  The file "updatemgr.log" shows
     <date> <time> The Deployment Manager succesfully extracted
       from installation image: 8.1.19.0-TIV-TSMBAC-WinX64.exe.
     <date> <time> The Deployment Manager will install the
       Backup-Archive client with the following feature set:
       BackupArchiveGUI,BackupArchiveWeb,Api64Runtime.
     <date> <time> ANS4210E The Deployment Manager failed to
       install package: 'Backup-Archive Client'. The Microsoft
       Installer error code was '1619'
     <date> <time> ANS4299E AMD64, <schedule name>, WINDOWS: The
       client deployment failed. The previous event causing the
       failure is: 4210
  
  The Microsoft Installer error code '1619' means "This
  installation package could not be opened. Verify that the
  package exists and that you can access it or contact the
  application vendor to verify that this is a valid Windows
  Installer package.".
  
  The trace file "trace.txt" shows
  
    <date> <time> : ..\..\api\common\dsmtrace.cpp( 146): DeployMgr
    ..\..\updmgr\winnt\psupdatemgr.cpp(1746): MSI Command: MsiExec
    /i "C:\PROGRA~1\Tivoli\TSM\IBM_AN~1\extracted\TSMClient\IBM
    Storage Protect Client.msi" RebootYesNo="No" REBOOT="Suppress"
    ALLUSERS=1 INSTALLDIR="C:\Program Files\Tivoli\TSM\"
    ADDLOCAL="BackupArchiveGUI,BackupArchiveWeb,Api64Runtime"
    TRANSFORMS=1033.mst /qn /l*v
    "C:\PROGRA~1\Tivoli\TSM\IBM_AN~1\deploy\log\installBA.log"
  
  The trace shows source package "IBM Storage Protect Client.msi"
  is used instead of "IBM Spectrum Protect Client.msi".
  
  | MDVREGR  8.1.21.0-TIV_5698ISMCL |
  
  
  Additional Keywords:
  TS013845840 autodeploy ANS4210E ANS4299E 1619
  
  IBM Storage Protect Versions Affected:
  IBM Storage Protect Backup-Archive Client 8.1.21 on Windows
  

Local fix

• upgrade to client 8.1.21 using deploy manager or upgrade client
  manually to the required version
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Protect Backup Archive Client  version 8.1.0 to  *
  * 8.1.20 on Microsoft Windows platforms                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see error description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Storage Protect Backup Archive  *
  * Client 8.1.23. Note that this is subject to change at the    *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• The IBM Storage Protect Backup Archive Client update manager
  tried to run "IBM Storage Protect Client.msi" for all 8.1.x
  installation packages. But for the installation packages that
  earlier than 8.1.21, the .msi file name is "IBM Spectrum Protect
  Client.msi". This caused installation failed.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels