IT45482: DATA COLLECTION FAILS USING HITACHI OPSCENTER

APAR status

• Closed as program error.

Error description

• After migrating from Hitachi Command Suite to Hitachi OpsCenter
  Administrator, the data collection the Hitachi arrays fails.
  The Hitachi arrays are displayed in Storage Insights, but the
  probe and performance monitors fail.
  
  2024-01-10 19:35:57.676 - INFO - Start reporter: probe
  2024-01-10 19:35:58.676 - ERROR - HWN025032E Job failed during
  post processing of collected data from the data source.
  2024-01-10 19:35:58.676 - ERROR - Error processing data files.
  Exiting...
  2024-01-10 19:35:58.676 - DEBUG - 'NoneType' object is not
  subscriptable
  2024-01-10 19:35:58.676 - INFO - Exit code stored: 99
  2024-01-10 19:35:58.676 - DEBUG - Writing status file...
  2024-01-10 19:35:58.676 - DEBUG - Exit code: 99
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring Hitachi storage        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * After migrating from Hitachi Command Suite to Hitachi        *
  * OpsCenter Administrator, the data collection the Hitachi     *
  * arrays fails.                                                *
  *                                                              *
  * The Hitachi arrays are displayed in Storage Insights, but    *
  * the                                                          *
  * probe and performance monitors fail.                         *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q24   [ 54X-IBM-SI ]
  ( release target 3Q 2024 / July )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels