IT45479: STORAGE INSIGHTS - PASSWORD CHANGE FAILURE, LOCKS ACCOUNT

APAR status

• Closed as program error.

Error description

• After bulk changing login credentials for several storage
  devices monitored in IBM Storage Insights, the subsequent
  data collections end up showing Invalid Credentials.
  No errors occurred during the password change action.
  After multiple failed attempts to connect with the wrong
  password, the account on the storage device is locked.
  
  If this APAR is suspected, try changing the password for
  up to 4 devices at a time to increase the chance of success.
  The problem has not been observed when the password is
  changed individually for each device.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users modifying credentials for several *
  * storage devices at once                                      *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * After bulk changing login credentials for several storage    *
  * devices monitored in IBM Storage Insights, the subsequent    *
  * data collections end up showing Invalid Credentials.         *
  * No errors occurred during the password change action.        *
  * After multiple failed attempts to connect with the wrong     *
  * password, the account on the storage device is locked.       *
  *                                                              *
  * If this APAR is suspected, try changing the password for     *
  * up to 4 devices at a time to increase the chance of success. *
  * The problem has not been observed when the password is       *
  * changed individually for each device.                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q25   [ 54X-IBM-SI ]
  ( release target 3Q 2025 / September )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels