IT45395: IBM STORAGE PROTECT PLUS REPLICATION JOB OVER OSSM KEEPS PARTIALLY COMPLETED IF TIMEZONE IS LATER THAN UTC

8.1.23.000-IBM-SPSRV-WindowsX64
8.1.23.000-IBM-SPSRV-Linuxx86_64
8.1.23.000-IBM-SPSRV-Linuxs390x
8.1.23.000-IBM-SPSRV-Linuxppc64le
8.1.23.000-IBM-SPSRV-AIX

APAR status

• Closed as program error.

Error description

• When running a replication job from IBM Storage Protect Plus
  (SPP)
  over Open Snap Store Manager (OSSM) and the timezone where
  central
  
  agent runs is later than UTC, the job keeps partially
  completed.
  
  
  SPP Job Log:
  INFO,[<timestamp>],CTGGA0527,Overall Job Status PARTIAL
  
  
  
  DETAIL,[<timestamp>],CTGGA0809,Summary report for policy
                 [<policy name]] id xxxxxx
  
  
  DETAIL,[<timestamp>],CTGGA0810,Total tasks       :
  
  
  
  DETAIL,[<timestamp>],CTGGA0811,Failed tasks      :
  
  
  
  DETAIL,[<timestamp>],CTGGA0812,Partial tasks     :
  
  
  
  DETAIL,[<timestamp>],CTGGA0814,Task 1 : Resolve completed
                 with status COMPLETED
  
  
  
  DETAIL,[<timestamp>],CTGGA0814,Task 2 : Replication completed
                 with status PARTIAL
  
  
  
  SUMMARY,[<timestamp>],Job policy [<policy name]] completed in
                 x min(s) y sec(s) and ended with status PARTIAL.
  
                 id xxxxxxx
  
  
  
  SPP virgo log shows the remotecopies is null.
  [<timestamp>] INFO  asyncTaskExecutor-117
  
  
  c.c.ecx.serviceprovider.common.storage.ossm.client.OssmCall
                 xxxxxxx Respone Body :: {
  
  ...                "remote_snapshot_copies" : null
  
  ...
  
  
  
  
  
  }
  
  
  
  The replication job from both source and target IBM Storage
  Protect
                 (SP) servers is shown as completed.
  Protect: [<SP server name>] > q job
  JOB_ID JOB_ID  RuleRepl       <OSSM node name>     ...
  Completed
  
  
  The timezone from source SP server where OSSM central agent
  runs
  is later than UTC e.g. UTC+n (n>0).
  
  
  IBM Storage Protect Versions Affected:
  IBM Storage Protect Server 8.1.19 and later on Linux
  
  Additional Keywords: SPP, SPPLUS, TS014817370, OSSM
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Storage Protect server users.                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.23. Note that this is     *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.Affected platforms: AIX and Linux.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels