IT45238: BACKUP ERROR CTGGA2649 'DATASTORE XX DOES NOT EXIST' AFTER MIGRATING VM TO ANOTHER DATASTORE

APAR status

• Closed as program error.

Error description

• When relocating a virtual machine (VM) inside the vCenter to a
  different datastore in a different cluster and running an
  
  inventory on IBM Storage Protect Plus side, the VM backup
  
  done afterwards is failing and indicates that the new datastore
  
  
  does not exist.
  
  Example:
  On vCenter the VM 'VM_1234' was relocated from host
  
  STORAGE_A.com in POOL_A to STORAGE_B.com, POOL_B.
  
  After running an inventory on IBM SPP, the next VM backup
  
  shows error message:
   ERROR,...,CTGGA2649,Backup of virtual machine (VM)
  
        VM_1234 has failed. Error:
  
        Datastore (POOL_B) does not exist.
  
  |MDVREGR 10.1.12 5737SPLUS|
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.13 and later
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.13.1 till 10.1.15       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is fixed *
  * in IBM Spectrum Protect Plus level 10.1.16. Note that this   *
  * is subject to change at the discretion of IBM.               *
  ****************************************************************
  

Problem conclusion

• Prior to IBM Spectrum Protect Plus 10.1.16, the hypervisor
  backup logic did not properly utilize cached data, possibily
  resulting in an erroneous "datastore does not exist" error when
  executing a backup. This bug has been fixed in IBM Spectrum
  Protect Plus 10.1.16 and the erroneous "datastore does not
  exist" message is no longer seen (except when a datastore does
  not actually exist).
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Hypervis Backup
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels