IT45161: STORAGE INSIGHTS DATA COLLECTION IS NOT WORKING - SOCKET HANGUP

APAR status

• Closed as program error.

Error description

• Storage Insights data collection is not working, socket hang
  up issue while uploading storage device logs from Storage
  Insights Pro.
  
  Error: socket hang up
     at connResetException (node:internal/errors:717:14)
     at TLSSocket.socketCloseListener (node:_http_client:475:25)
     at TLSSocket.emit (node:events:525:35)
     at node:net:322:12
     at TCP.done (node:_tls_wrap:588:7)
  Error code: ECONNRESET
  

Local fix

• Customers to retry the storage device log uploads from within
  their Storage Insights tenant UI
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users uploading support data for        *
  * storage device                                               *
  *                                                              *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights data collection is not working,             *
  * "socket hang up" issue while uploading storage               *
  * device logs from Storage Insights Pro.                       *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q24   [ 54X-IBM-SI ]
  ( release target 4Q 2024 / November )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels