IT45005: MULTIPLE BYTE CHARACTERS LIKE JAPANESE CHARACTERS OF FILE OR DIRECTORY NAME MIGHT BE GARBLED IN WEB GUI

APAR status

• Closed as program error.

Error description

• When Client Acceptor Daemon process is started by
  dsmcad.service, multiple byte characters like Japanese
  characters of the file or directory name are garbled in Web GUI.
  
  
  IBM Storage Protect Versions Affected:
  IBM Storage Protect Backup-Archive client 8.1.12 or higher Web
  GUI on Linux platform
  
  | MDVREGR 8.1.12.0-TIV_5698ISMCL | IT35696
  
  Additional Keywords:
  TS014339476
  

Local fix

• Replace "en_US" with "en_US.UTF-8" at the following lines in
  /etc/systemd/system/dsmcad.service.
  Environment="LANG=en_US"
  Environment="LC_ALL=en_US"
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Protect backup-archive client 8.1.12 till 8.1.22 *
  * Web GUI on all Linux platforms.                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in backup-archive client level 8.1.23. *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• Multiple byte characters like Japanese characters of the file or
  directory name are displayed correctly in the IBM Storage
  Protect Backup-Archive client Web GUI on Linux platforms.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels