IT44986: START PROBE AND DATA COLLECTION FAILS PROCESSING PROBE DATA

APAR status

• Closed as program error.

Error description

• After adding the device and initiating a Probe after a few
  minutes, it transitions to a "Failed" status, preventing us to
  process the collected data from the device. The logs indicate
  that the error occurs during the processing of Probe data.
  
  probe-data-processor error Exception encountered when processing
  Probe data under Probe Data Processor for device 1:3:<device>
  (UUID: , Timestamp: , TenantId: ).
  java.lang.NullPointerException: null
  probe-data-processor warning Didn't find any processed data zip
  output file for device 1:3:<device> (UUID: , Timestamp: ) due to
  ( Exception encountered when processing Probe data under Probe
  Data Processor for device 1:3:<defice> )
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring device with special    *
  * characters in the Volume name                                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In Storage Insights, after adding the device and initiating  *
  * a Probe after a few minutes, it transitions to a "Failed"    *
  * status, and data was not processed from the device.          *
  * The logs indicate that the error occurs during the           *
  * processing of Probe data.                                    *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q24   [ 54X-IBM-SI ]
  ( release target 1Q 2024 / January )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels