IT44985: LONG-RUNNING TASKS REMAIN IN STATUS "WAITING" IN THE WEB CLIENT

APAR status

• Closed as program error.

Error description

• Using the IBM Spectrum Protect Web Client it is possible to
  create multiple tasks.
  
  Under the following circumstances, creating multiple tasks can
  leave tasks in status "Waiting":
  1. The tasks are long-running (at least 30 minutes).
  2. The tasks are not created all at once but during multiple
    sessions using the IBM Spectrum Protect Web Client.  A new
    login into the IBM Spectrum Protect Web client is performed.
    The first task is created and a logout is done.  A new login
    into the IBM
    Spectrum Protect Web Client is performed and the next task is
    created before the first tasks completes.
  
  IBM Spectrum Protect Versions Affected:
  IBM Spectrum Protect Backup-Archive Client 8.1.7 and later on
  all supported platforms
  

Local fix

• Start one task at a time or login into the IBM Spectrum Protect
  Web Client and create all required tasks at once
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect backup-archive client 8.1.15.2, 8.1.17, *
  * 8.1.19, 8.1.20 on AIX, Linux,  Macintosh and Microsoft       *
  * Windows platforms                                            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see error description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect backup-archive *
  * client 8.1.21. Note that this is subject to change at the    *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• The timeout timer in the IBM Spectrum Protect backup-archive
  client web client will cause the session of waiting job timeout
  and will stay in waiting state. Stop the timeout timer for the
  waiting job will fix this problem.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels