IT44931: AFTER ADDING A DEVICE WITH CALL HOME WITH CLOUD SERVICES THE FULL PROBE DOESN'T START

APAR status

• Closed as program error.

Error description

• After adding a Storage device with Call Home with Cloud Services
  the Full Probe doesn't start and Discovery throws error
  java.lang.NullPointerException
  
  The device appears in the Block Storages Systems, but shows
  error:
  "Adding system of type FlashSystem Family
  Task timed out because it did not complete in the expected
  time."
  
  The notifications tab shows that Call Home isn't enabled, but
  this is not correct.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring device added with Call *
  * Home with Cloud Services                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * After adding a Storage device with Call Home with            *
  * Cloud Services the Full Probe doesn't start and              *
  * Discovery throws error                                       *
  * java.lang.NullPointerException                               *
  *                                                              *
  * The device appears in the Block Storages Systems,            *
  * but shows error:                                             *
  * "Adding system of type FlashSystem Family                    *
  * Task timed out because it did not complete in the            *
  * expected time."                                              *
  *                                                              *
  * The notifications tab shows that Call Home isn't             *
  * enabled, but this is not correct.                            *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q24   [ 54X-IBM-SI ]
  ( release target 3Q 2024 / September )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• ACH
  

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels