IT44827: REMOTE LOG COLLECTION FOR DATA COLLECTORS FAILS DUE TO TIMEOUT

APAR status

• Closed as program error.

Error description

• Attempts by IBM Support to remotely upload the data collector
  logs for problem investigation fail due to timeout.  The timeout
  period is 10 minutes.
  
  Uploading data collector logs for <data_collector_host_name>
  Task timed out because it did not complete in the expected time.
  

Local fix

• None.  IBM Support must request that the Data Collector logs be
  collected directly on the host and uploaded to the case by the
  customer.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users uploading support data for        *
  * storage device                                               *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Attempts by IBM Support to remotely upload the data          *
  * collector                                                    *
  * logs for problem investigation fail due to timeout.          *
  *                                                              *
  * Uploading data collector logs for <data_collector_host_name> *
  * Task timed out because it did not complete in the expected   *
  * time.                                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q23   [ 54X-IBM-SI ]
  ( release target 4Q 2023 / December )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels