IT44763: CREATE TICKET AND UPDATE TICKET ACTIONS NOT AVAILABLE FOR LICENSE USERS (MONITOR ROLE)

APAR status

• Closed as program error.

Error description

• When license users (monitor role) select the option of Get
  Support in Storage Insights, the Create Ticket / Update Ticket
  options are greyed out. This happens only for the License User
  (monitor role).
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users opening or updating support       *
  * ticket                                                       *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In Storage Insights when license users (monitor role) select *
  *                                                              *
  * the option of Get Support in Storage Insights, the           *
  * Create Ticket / Update Ticket options are greyed out.        *
  * This happens only for the License User (monitor role).       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q23   [ 54X-IBM-SI ]
  ( release target 4Q 2023 / October )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels