IT44508: UNABLE TO LOG IN TO HTTPS://HOSTNAME:9081/BAGUI/ WHEN THE OPERATING SYSTEM UTILIZES A MULTI BYTE CHARACTER SET

APAR status

• Closed as program error.

Error description

• For the operating systems using Multi Byte Character Set (for
  example, Chinese, Japanese, Korean), when accessing the IBM
  Storage Protect Client Web GUI at url
  https://hostname:9081/bagui/, the message "An error occurred
  during authentication" in the selected locale can be seen.
  
  In the client dsmwebcl.log, "invalid password" is reported as
  following:
  
  ANS3004E Session for user xxx terminated - invalid password
  entered.
  
  In the Spectrum Protect server actlog, an incorrect password or
  unregistered administrator message is seen:
  
  ANR0418W Session xxx for administrator admin (x.x.x.x(x)) is
  refused because an incorrect password was submitted.
  ANR0423W Session xxx for administrator admin (x.x.x.x(x))
  refused - administrator name not registered. (SESSION: xxx)
  
  
  Once changing the system locale of operating system to English,
  the web GUI works.
  

Local fix

• Add "traceflag service" in client option file, like dsm.opt. To
  avoid generating a trace file, do not add "tracefile xxx".
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect backup-archive client 8.1.0 - 8.1.19 on *
  * Microsoft Windows                                            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See "ERROR DESCRIPTION"                                      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.20. Note that until the   *
  * fixing level is available, this information is subject to    *
  * change at the discretion of IBM.                             *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so that user can log in the Web GUI
  correctly.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels