IBM Support

IT44491: CORRUPTED IBM SPECTRUM PROTECT PLUS APPLIANCE SYSTEM LOG BUNDLE

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APAR status

  • Closed as program error.

Error description

  • The creation of the IBM Spectrum Protect Plus appliance system
    log bundle can produce a corrupted/unusable package.
    No error is seen when generating the log bundle via the GUI.
    The following error is seen after several minutes when
    generating the bundle via command line :
    
    sudo /opt/ECX/tools/logcollect/logcollect
    
    ===============================================================
    SPP Log Collection Tool
    ===============================================================
    Enter SPP credentials
      Username: <GUI user>
      Password: <pwd>
    
     Collecting logs
     ---------------
      Obtaining session ID ............................... success
      Downloading logs ................................... failure
    ---------------------------------------------------------------
    Error
    ---------------------------------------------------------------
    ('Connection broken: IncompleteRead(20 bytes read)',
      IncompleteRead(20 bytes read))
    Traceback (most recent call last):
    ...
    ChunkedEncodingError: ('Connection broken:
      IncompleteRead(20 bytes read)', IncompleteRead(20 bytes read))
    
    This can happen when the amount of data to collect is so big
    that it causes the process to time out when the internal data
    transfer takes too much time.
    
    The symptom is similar to APAR IT44259 but the fix for it needs
    improvement.
    
    |MDVPARTL 10.1.15.1 5737SPLUS| IT44259
    
    IBM Spectrum Protect Plus Versions Affected:
    IBM Spectrum Protect Plus 10.1.x
    
    Additional Keywords: SPP, SPPLUS, TS013994819, logs, failed,
                         data collection, IT44259
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus level 10.1.x.                      *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See Error Description                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply the fixing level when available. This problem is fixed *
    * in IBM Spectrum Protect Plus levels 10.1.15.3 and 10.1.16.   *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    

Problem conclusion

  • In IBM Spectrum Protect Plus before 10.1.15.3, system logs were
    downloaded on the command line using a servlet stream, which
    could break when the download took longer than the configured
    timeout for the servlet/HTTP connection. This timeout would
    occur when a large system log collection was collected,
    resulting in "broken pipe" errors in the logs and a failed or
    corrupted system log download. In IBM Spectrum Protect Plus
    10.1.15.3, a new set of command line commands ("spp log
    collection [operation]") have been introduced that allow users
    to download the system logs directly to the file system. This
    removed the servlet connection from the log collection process,
    resulting in successful system log collections, regardless of
    the download size (assuming the file system has enough space to
    download the full system log collection).
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT44491

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A1F

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2023-09-08

  • Closed date

    2023-10-31

  • Last modified date

    2023-10-31

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A1F","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
01 February 2024