IT44153: BACKUP-ARCHIVE CLIENT ERROR LOG DATA IS NOT DISPLAYED IN THE OC IF THE LOG IS IN A NON-DEFAULT DIRECTORY

APAR status

• Closed as program error.

Error description

• If the backup-archive client dsmerror.log file is in a
  non-default directory, then the log messages are not displayed
  in
  the IBM Spectrum Protect Operations Center client "Diagnosis"
  panel.
  
  The Web Client messages.log file includes a Java "file not
  found" exception for file name "dsm..opt":
  
  ----------------------------------------------------------------
  
  java.io.FileNotFoundException: C:\Program Files\Tivoli\TSM\
  baclient\dsm..opt (The system cannot find the file
  specified.)  at java.io.FileInputStream.open0(Native Method)
   at java.io.FileInputStream.open(FileInputStream.java:212)
   at java.io.FileInputStream.<init>(FileInputStream.java:152)
   at java.util.Scanner.<init>(Scanner.java:622)
   at com.ibm.flr.java.api.config.ConfigUtils.parseOptionFile
     (ConfigUtils.java:4865)
   at com.ibm.flr.java.api.config.ConfigUtils.getFilePathAndName
     (ConfigUtils.java:4751)
   at com.ibm.flr.java.api.config.ConfigUtils.handleGetDMInfo
     (ConfigUtils.java:3948)
   at com.ibm.flr.java.api.CmsJavaApiDSM.getLogContents
     (CmsJavaApiDSM.java:711)
   at com.ibm.flr.java.api.CmsJavaApiDSM.getLogSection
     (CmsJavaApiDSM.java:639)
   at com.ibm.flr.java.api.CmsJavaApi.getLogSection
     (CmsJavaApi.java:202)
   at com.ibm.flr.rest.api.BaClientResource.getLogSection
     (BaClientResource.java:2853)
  ----------------------------------------------------------------
  
  
  IBM Spectrum Protect versions Affected:
  IBM Spectrum Protect Backup-Archive Client Version 8.1.13 and
  later on all supported Microsoft Windows platforms
  

Local fix

• Create a symbolic link named "dsmerror.log" that links to the
  dsmerror.log location.
  
  For example, if dsmerror.log is in C:\SP_Logs, then run the
  following command:
  
  mklink "C:\Program Files\Tivoli\TSM\baclient\dsmerror.log"
  C:\SP_Logs\dsmerror.log
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect backup-archive client 8.1.13.0 -        *
  * 8.1.19.0 on Microsoft Windows                                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See "ERROR DESCRIPTION"                                      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.20.0. Note that until the *
  * fixing level is available, this information is subject to    *
  * change at the discretion of IBM.                             *
  ****************************************************************
  

Problem conclusion

• The correct error log data is displayed by the Operations
  Center.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• FR_API
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels