IBM Support

IT44127: UNINFORMATIVE VM BACKUP MESSAGE CTGGA2649 "VMDKBACKUP BACKUP PROCESS COULD NOT BE LAUNCHED"

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APAR status

  • Closed as program error.

Error description

  • Starting with version 10.1.15, the IBM Storage Protect Plus job
    log for a VM backup can display the following error message :
    
    CTGGA2649,Backup of virtual machine (VM) <VMName> has failed.
              Error: vmdkbackup backup process could not be launched
                     {"mapType":"java.util.HashMap" "empty":false}
    
    The cause of the failure was found to be an incorrect
    IBM Storage Protect Plus appliance certificate as indicated by
    the following message in the vADP host /var/log/messages :
    
    startTask(): failed to connect spp server:
                 I/O error on GET request for
                 https://<ApplianceIP>/api/site:
                 Certificate for <ApplianceIP> doesn't match any of
                 the subject alternative names:
                 [<Appliance incorrect IP or hostname or FQDN>;
                 nested exception is
                 javax.net.ssl.SSLPeerUnverifiedException:
    
    This is corrected with a regenerate of the appliance certificate
    as indicated in the documentation section ?Regenerating the
    Secure Sockets Layer (SSL) certificate
    
    |MDVREGR 10.1.14.1 5737SPLUS|
    
    IBM Spectrum Protect Plus Versions Affected:
    IBM Spectrum Protect Plus 10.1.15 and later
    
    Additional Keywords: SPP, SPPLUS, TS013436727
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus 10.1.15                            *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in IBM Spectrum Protect Plus level     *
    * 10.1.15.2, and 10.1.16. Note that this is subject to change  *
    * at the discretion of IBM                                     *
    ****************************************************************
    

Problem conclusion

  • This problem has been fixed so that after certificate error is
    encountered in a VMware backup job, a clear VADP message:
    "unable to find valid certification path to request target." can
    be reported.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT44127

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A1E

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2023-07-10

  • Closed date

    2023-09-14

  • Last modified date

    2023-09-14

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A1E","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
01 February 2024