IT43894: PERFORMANCE MONITOR STATUS SHOWN AS TASK EXPIRED RATHER THAN INSUFFICIENT ROLE TO COLLECT DATA

APAR status

• Closed as program error.

Error description

• After adding new FlashSystem storage to be monitored in Storage
  Insights, the probe data is collected but the performance
  monitor has a "Task Expired" status and no performance data is
  collected.  The FlashSystem was added with a user that has
  monitor role, which is supported.  However, the statistics
  collection needed to be enabled on the FlashSystem storage first
  with a user that has administrator role.  The Performance
  Monitor Status of "Task Expired" does not provide detail
  indicating that the user role is what is preventing the data
  collection.  Something like "Insufficient role to collect data"
  would provide more information back to the end user to correct
  the situation.
  [ERROR] Error while processing the statists
  com.ibm.srm.dc.common.exception.PdcAuthorizationException: SVC
  API call "svctask startstats -interval 5" failed for agent
  <IP_ADDRESS>. ( CMMVC9027E The task has failed because the
  user's role is not authorized to submit the command.)
  SVC API call "svctask startstats -interval 5" failed for agent
  <IP_ADDRESS>. ( CMMVC9027E The task has failed because the
  user's role is not authorized to submit the command.)
  

Local fix

• If the user has the Monitor role on the storage system, IBM
  Storage Insights can't automatically restart the collection. To
  manually start the collection of performance metadata on the
  storage system, complete the following steps:
  
  Log on to the storage system as a user with the Administrator,
  or SecurityAdmin role.
  Run the following command:svctask startstats -interval 5
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users adding new device to monitor      *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * After adding new FlashSystem storage to be monitored in      *
  * Storage Insights, the probe data is collected but the        *
  * performance monitor has a "Task Expired" status and no       *
  * performance data is collected.                               *
  * The FlashSystem was added with a user that has monitor       *
  * role, which is supported.  However, the statistics           *
  * collection                                                   *
  * needed to be enabled on the FlashSystem storage first        *
  * with a user that has administrator role.  The Performance    *
  * Monitor Status of "Task Expired" does not provide detail     *
  * indicating that the user role is what is preventing the data *
  * collection.  Something like "Insufficient role to collect    *
  * data"                                                        *
  * would provide more information back to the end user to       *
  * correct the situation.                                       *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q23   [ 54X-IBM-SI ]
  ( release target 3Q 2023 / August )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels