IT43779: TIER STORAGE POOL SUMMARY PROCESS HANGS WITH WORKER PROCESS SHOWING ZERO FILES/BYTES PROCESSED.

8.1.20.000-IBM-SPSRV-WindowsX64
8.1.20.000-IBM-SPSRV-Linuxx86_64
8.1.20.000-IBM-SPSRV-Linuxs390x
8.1.20.000-IBM-SPSRV-Linuxppc64le
8.1.20.000-IBM-SPSRV-AIX

APAR status

• Closed as program error.

Error description

• A tiering process to a FILE storage pool hangs when one of its
  worker processes show no progress. For example.
  
  7 TIER STORAGE POOL 12 Tiering storage pool SRCPOOL to file
  (SUMMARY) storage pool TGTPOOL for storage rule
  TIERTOFILE.
  Tiered Files: 9,609,
  Tiered Bytes: 27,514 GB,
  Skipped Files: 0,
  Total Bytes Transferred: 27,514 GB,
  Elapsed time: 1 Days, 9 Hours, 11 Minutes.
  8 Tier Storage Pool Tiering storage pool SRCPOOL to file 7
  (Worker) storage pool TGTPOOL for storage rule
  TIERTOFILE.
  Tiered Files: 0,
  Tiering Files: 0,
  Tiered Bytes: 0 bytes,
  Tiering Bytes: 0,
  Skipped Files: 0,
  Total Bytes Transferred: 0 bytes,
  Elapsed time: 1 Days, 9 Hours, 11 Minutes.
  
  In this example, tier storage pool worker process 8
  shows 0 files/bytes processed. Its parent process 7,
  the tier storage pool summary process, shows no further
  progress for the number of files/bytes.
  
  IBM Spectrum Protect Versions Affected:
  IBM Spectrum Protect server 8.1.13.0 and above on all platforms.
  
  Additional Keywords:
  TS012243578 tier stgrule
  

Local fix

• Stop and restart the Spectrum Protect server.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users.                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.19. Note that this is     *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release: AIX, Linux, and
  Windows.
  Platforms fixed: AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels