IBM Support

IT43759: CTGGT0047 "NO SUCH FILE OR DIRECTORY" MESSAGE MISSING TEXT IN CASE OF PATH\FILENAME LENGTH OVER 255 CHARACTERS LIMIT

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APAR status

  • Closed as program error.

Error description

  • The IBM Spectrum Protect Plus message :
    CTGGT0047 [hostname] The copy of file <long path\filename>
              failed.  Reason: 2 / No such file or directory
    that can be seen in a Microsoft Windows file backup job log,
    does not indicate that the error can be caused by a path and
    filename string that is too long.
    
    Documentation does refer to that limitation :
    "A backup operation fails if the path is longer than 255
     characters. If your paths are longer than 255 characters, you
     must enable longer paths by using the Enable Win32 long paths
     option in the Windows policy editor."
    
    The path and filename maximum length limit is set by default by
    Microsoft to 255 characters.
    When enabled, the Win32 long paths option in the Microsoft
    Windows policy editor allows for a maximum length of 32767
    characters but IBM Spectrum Protect Plus limit is 4000
    characters.
    
    IBM Spectrum Protect Plus Versions Affected:
    IBM Spectrum Protect Plus 10.1.x
    
    Additional Keywords: SPP, SPPLUS, TS012706872
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Storage Protect Plus File System Protection Agent 10.1.6 *
    * till 10.1.16                                                 *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in Storage Protect Plus level          *
    * 10.1.16.1 and 10.1.17. Note that this is subject to change   *
    * at the discretion of IBM                                     *
    ****************************************************************
    

Problem conclusion

  • The error message has been improved to indicate what caused the
    problem.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT43759

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A1C

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2023-05-16

  • Closed date

    2024-02-16

  • Last modified date

    2024-02-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A1C","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
16 February 2024