IT43483: ANS5350E WITH FUNCTION : OBJENUMGETNEXTOBJ() FAILED DURING SYSTEMSTATE DOES NOT FAIL BACKUP

APAR status

• Closed as program error.

Error description

• During system state backup, if the user id such as Local System
  does not have access to part of the system state directories,
  the backup can generate messages similar to this:
  
  ANS0361I DIAG: psIsHardLink(): Failed to get link information
  for file <\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy83\Wind
  ows\WinSxS\further\directory\and\file.rc is 5
  ANS5250E An unexpected error was encountered.
    IBM Spectrum Protect function name : IsBackupGroupNeededNew
    IBM Spectrum Protect function      : objEnumGetNextObj()
  failed.
    IBM Spectrum Protect return code   : 106
    IBM Spectrum Protect file          :
  ..\..\common\winnt\psincrsubs.cpp (2537)
  
  Running the following command on the Windows system from an
  Administrator command line will show this is a hardlink:
  
  fsutil hardlink list
  
  When we encounter this issue, the object enunumeration will
  fail, incorrectly passing an incomplete backup list,
  causing the system state backup to be incomplete.  This leads to
  the potential of being unable to restore
  the system state backup in the event of a full system restore.
  
  
  IBM Spectrum Protect Versions Affected:
  All 8.1 clients on Windows
  

Local fix

• For the scheduled backup, use an Admin id that has full access
  to the system state directories
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect backup-archive client 8.1.0.0 -         *
  * 8.1.17.2 on Microsoft Windows                                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See "ERROR DESCRIPTION"                                      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.19.0. Note that until the *
  * fixing level is available, this information is subject to    *
  * change at the discretion of IBM.                             *
  ****************************************************************
  

Problem conclusion

• Successful backup of Microsoft Windows system state requires an
  Administrator account that can access all of the files that
  comprise the system state. If the local system account is used
  for scheduled backups, then the local system account must
  likewise have access to all of the files that comprise the
  system state. The fix for this APAR does not change the
  requirement. However, after applying the fix for this APAR, if
  an "access denied" error occurs during system state backup, then
  the following behaviors occur:
  
  * The backup-archive client logs message "ANS4998E Link
  information for file 'file_name' could not be obtained: access
  to the object is denied."
  
  * The system state backup ends with return code 12, which
  indicates a "failed" status.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmc     dsmcsvc  dsmagent
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels