IT43105: LINUX VM HAVING MULTIPLE NICS CANNOT BE CONNECTED WHEN CLICKING "GET SERVER KEY"

APAR status

• Closed as program error.

Error description

• The option "Catalog file metadata" is enabled to turn on file
  indexing of Linux VM. When clicking "Get server key", it returns
  "Application Server Connect Exception" with following error:
  
  
  Could not connect to server <IP address> on port 22. Confirm
  the server is on and can be accessed on the network from the SPP
  appliance. Reason: Failed to connect to server
  
  
  The Linux VM has multiple NICs and IBM Spectrum Protect Plus
  server takes one IP address that it cannot connect.
  
  
  Versions affected: IBM Spectrum Protect Plus v10.1.10 and later
  
  
  Additional keywords: TS011825342 SPP
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus levels 10.1.9, 10.1.10,            *
  * 10.1.11,10.1.12,10.1.13                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  *  See ERROR DESCRIPTION                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.14. Note that this is subject to change at the          *
  * discretion of IBM                                            *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so that when a Linux virtual machine
  has multiple network interfaces, server key will be obtained
  from the network interface that can be connected from IBM
  Spectrum Protect Server.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Platform UI
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels