IT42933: DATA COLLECTION - PERFORMANCE MONITOR STATUS FAILED FOR HITACHI STORAGE

APAR status

• Closed as program error.

Error description

• Failing to collect performance data for some Hitachi storage
  arrays.  Performance monitor status = Failed.
  
  traceMessage_0.log from Data Collector:
  [UploadUtil.uploadPerformanceResultToReceiverService] [INFO] PM
  collection status fields read from summary file are: ERROR 9001
  BPCSS0064E 56331 (56331),java.lang.Long incompatible with
  java.lang.Double 1664813830002
  C:\Cloud_DataCollector_windows/log/<systemID>\perf_monitor\27906
  java.lang.ClassCastException: java.lang.Long incompatible with
  java.lang.Double
  
  Two performance monitoring metrics, 860 (Port Total Data rate)
  and 868 (Port Total Transfer Size), have value = 0 instead of
  0.0 in system.json for some Hitachi arrays.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring several Hitachi        *
  * devices at once                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights was failing to collect performance          *
  * data for some Hitachi storage arrays.                        *
  *                                                              *
  * Performance monitor status = Failed.                         *
  *                                                              *
  * Two performance monitoring metrics:                          *
  * 860 (Port Total Data rate) and                               *
  * 868 (Port Total Transfer Size)                               *
  *                                                              *
  * have value = 0 instead of 0.0 in system.json for             *
  * some Hitachi arrays.                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q23   [ 54X-IBM-SI ]
  ( release target 1Q 2023 / February )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels